This privacy policy applies to all users of the ef33 platform. When you use ef33's website, app, or any of its services, you are considered to have automatically accepted the terms of this privacy policy. We therefore ask that you read this policy carefully before you begin using the service.
ef33 is a safe and reliable online betting platform for players in Bangladesh. We believe that protecting the privacy of every user's personal information is a core part of our responsibility. In this document we clearly explain what information is collected, why it is collected, how it is used, and what rights you have over your information.
1. What Information We Collect
When creating an account and using the service on ef33, we may collect the following types of information:
1.1 Personal Identification Information
- Full name and date of birth (for age verification — for users aged 21 and above only)
- Email address and mobile number
- National ID or passport number (when identity verification is required)
- Residential address
1.2 Financial Information
- Transaction records via bKash, Nagad, Rocket, Upay, or bank transfer
- Deposit and withdrawal history
- Partial payment account number details (full numbers are not stored for security reasons)
1.3 Technical and Usage Information
- IP address, browser type, and device information
- Session logs, login times, and location-related information
- Time spent on the site and pages visited
- Information collected from cookies and similar tracking technologies
2. How We Collect Information
We collect information in the following ways:
- Information provided directly: Information you provide yourself during account registration, the verification process, or when contacting support.
- Automatically collected information: Via server logs, cookies, and similar technologies while you use the platform.
- Third-party verifiers: From trusted third-party services when identity and age verification is required.
- Payment processors: During transaction processing via bKash, Nagad, Rocket, Upay, or banking infrastructure.
3. Purpose of Using Information
ef33 uses collected information only for the following legitimate purposes:
- To create, verify, and manage accounts.
- To process deposits, withdrawals, and financial transactions.
- To prevent fraud, money laundering, and misuse.
- To verify age and prevent access by minors.
- To provide customer support — via 24/7 live chat and email.
- To improve platform performance and resolve technical issues.
- To comply with applicable legal obligations.
- With your consent, to inform you about personalised offers or updates.
4. Information Sharing and Disclosure
ef33 never sells your personal information or rents it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Providers
We work with selected third-party organisations for payment processing, identity verification, and technical infrastructure management. These organisations receive only the information necessary to provide the relevant service and are bound by the same standard of privacy obligations.
4.2 Legal Requirements
We are required to disclose information when it is necessary to comply with a court order, a directive from a regulatory authority, or applicable legal obligations.
4.3 Fraud Prevention
In cases of fraud, deception, or misuse, necessary information may be shared with investigating agencies or other platforms.
5. Data Storage and Security
We use SSL encryption technology to keep data transfers secure. Stored information is held on encrypted servers and multi-layered security measures are applied to prevent unauthorised access.
The retention period for information depends on the type of service and legal requirements. In general, information may be retained for a specified period after account closure for legal and regulatory reasons. Financial transaction records may need to be retained for a longer period.
Please note, however, that it is not possible to guarantee complete security for data transferred over the internet or stored electronically. We make every effort to ensure security by following the highest industry standards.
6. Cookie Policy
The ef33 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.
6.1 Cookies We Use
- Essential cookies: To maintain login sessions and run the platform's core functions.
- Functional cookies: To remember your preferences and language selection.
- Analytical cookies: To understand site visit patterns, which helps improve the service.
You can control or disable cookies from your browser settings, though this may limit some platform functionality.
7. Your Rights
Every user registered with ef33 enjoys the following rights:
- Right of access: The right to know what information we hold about you and to receive a copy of it.
- Right to rectification: The right to request correction of any inaccuracies in your information.
- Right to erasure: The right to request deletion of your information in certain circumstances (where no legal obligation applies).
- Right to restrict processing: The right to request that the use of your information be limited in certain cases.
- Right to portability: The right to receive your information in a structured, readable format.
- Right to withdraw consent: The right to withdraw consent for any processing that is carried out on the basis of your consent.
To exercise any of these rights, contact us at [email protected]. We will process your request as quickly as possible.
8. Protection of Minors
ef33 provides services exclusively for adults. Only users aged 21 and above may use this platform. We do not knowingly collect any information from minors. If we have information indicating that a minor has created an account, we will close that account immediately and delete the associated information.
9. International Data Transfers
To provide our services, your information may sometimes be processed or stored outside Bangladesh. In such cases we ensure that the relevant country or organisation maintains adequate data protection standards and that the security of your information is not compromised.
10. Third-Party Links
The ef33 platform may include connections to third-party game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi). These providers have their own privacy policies. It is advisable to read them before using their services. ef33 is not responsible for the privacy practices of third parties.
11. Policy Changes
ef33 reserves the right to modify or update this privacy policy at any time. If any significant changes are made, we will post a notice on the website and update the "Last Updated" date at the top of the policy. Continued use of the platform after any changes will be considered acceptance of the revised policy.
We therefore recommend checking this policy regularly.
12. Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact us. Our support team is available 24/7 in both Bengali and English.